Messages
Talk to customers without giving out your number.
One inbox, one conversation per customer, tied to their booking and their history. They reply on their own page; you answer from the desk.
Pro at £9.99 a month a person, never more than £39.99: unlimited bookings, never a commission. Free to start: 20 bookings a month, no card.
The problem
Right now your business runs through a personal phone and four different apps.
The conversation is in five places
Instagram, WhatsApp, a text, a voicemail and a comment. Nobody can find what was agreed, including you.
Your number is out there forever
Once a customer has your mobile, they have it on a Sunday. Getting it back isn't really possible.
Nobody else can pick it up
If the messages are on your phone, the shop can't answer them when you are off.
How it works
One conversation per customer, in one place.
- 01
Every customer gets a page
Made the moment they book. Their appointment, the ability to move it, and a message box.
- 02
They message you there
It arrives in the shop's inbox with their booking and their history attached, so you can answer knowing who they are.
- 03
You answer from anywhere
From the desk or from your phone. They get an email saying there is a reply, and your number stays yours.
What you get
Why it beats texting from your phone.
Tied to the booking
Open a conversation and you can see what they have booked, what they had last time and what they paid. No scrolling back through a chat to work out who somebody is.
The whole shop can answer
It belongs to the business, not to a handset. Anybody with a login can pick up a thread.
Message from the booking
Open an appointment and message that customer straight from it, without looking up a number.
They hear back straight away
When you reply, they get an email with a link straight back to the conversation, so nothing sits unread.
FAQs
Questions? Answered straight
The things people ask about messages before they sign up.
Something else on your mind? Ask a human.
Do customers need an app or an account?
No. Their page is a link in their confirmation email. It opens in any browser with no password.
Will they get my mobile number?
No. Everything goes through the inbox, and the emails come from your business name.
Can my staff answer messages too?
Yes. The inbox belongs to the business, not to one phone, so anyone with a login can pick up a conversation and it doesn't all land on you.
Is it live chat?
No, and deliberately. It is a conversation that waits for you, more like email than a chat window, so nobody expects an answer in ten seconds while you are working.