Can a customer book two places?

One place per booking. To bring a friend they book a second place in their friend's name with Booking for someone else, or the friend books their own.

What happens if two people go for the last place at once?

One gets it. The database decides at the moment of booking, so a class with 12 places never holds 13 unless you press Add anyway yourself.

Classes are part of Pro, at 9.99 pounds a month a person. Sessions already booked keep running if you ever leave Pro.

New feature4 October 20265 minute read

Classes: one session, several people, booked on your page

A class is a service with a number of places. Put it on a timetable and the sessions go in your diary 12 weeks ahead; customers book a place on your booking page and pay as they would for an appointment; you open the session in your diary to see who is coming, check them in and take payment.

Matt Suckling

Director, FullDiary

The Classes view of a yoga studio's booking page on a phone: a day strip reading Tomorrow 5 Oct, Tue, Wed, Thu, then 07:30 Morning Flow, 60 min with Priya Shah, 4 spaces left, 12 pounds, and 18:00 Core and Stretch, 45 min with Tom Ellis, 10 spaces left, 10 pounds

Booking a place in Morning Flow on a phone: the session's day and time, 60 min with Priya Shah, 4 spaces left and 12 pounds, then boxes for your name, email and phone, a Booking for someone else? tick, a note, and a Book my place button

FullDiary is the booking system for appointment businesses: an online booking page, a diary and reminders in one place. Until now a booking was one person in one person's time, which suits a barber or a physio and not a bootcamp. A prospect asked us about block bookings and passes for group sessions; the honest answer was that we did not do classes. Now we do.

Setting a class up

A class has its own list. Under Your shop, What you sell, Classes, press Add a class and set the places per session. Its length, price per place, deposit, colour and forms work as they do for a service, and under People you tick who teaches it.
A timetable makes the sessions. Under Your shop, What you sell, Classes, add the class, the teacher, where, the day and time, and every week or every N days. The sessions go in your diary for the next 12 weeks and are topped up every night; a day the teacher is not free is skipped and you are told which.
A one-off session. Draw on the diary and choose Class, for the extra Saturday workshop.

Your shop, Classes, on a computer: the timetable with Morning Flow with Priya Shah every day at 07:30, 12 places, 12 pounds a place, and Core and Stretch with Tom Ellis every Tuesday at 18:00, 10 places, 10 pounds a place, each with its sessions ahead, then the next two weeks of sessions with how full each is — The timetable makes the sessions; the next two weeks show how full each one is.

What customers see

Your booking page gets a Book a place in a class card. It opens the classes view: a day strip, and each day's sessions with the time, the class, who teaches it, the price and the places left. Customers pick a session and book one place, with Booking for someone else? for a child or a friend. They pay as they would for an appointment: nothing, a deposit or in full by card through your own Stripe account, with the same discount codes, gift vouchers and forms, and the same minimum notice. The confirmation, the reminders and any text say the class's name and who the place is for, and they can cancel their place from their confirmation inside your cancellation window.

A full session says so and offers the waiting list. When a place frees up, the first person waiting is emailed a link that is good for two hours; the place is not held, so the first to book it has it, and after two hours the next person is told.

Running it from your diary

A session is one block in the teacher's column, in the class's colour, with how full it is: 7 of 12. It takes the teacher's time, so nothing else can be booked over it, online or at the desk. Open it and you see everyone in it.

The class panel in the diary on a computer: Morning Flow, Monday 5 October 07:30 to 08:30 with Priya Shah, 12 pounds a place, 8 of 12, 4 spaces left and 36 pounds owed, then eight people each with Attended, No show, Cancel their place and Message buttons, one of them Dev Patel for Maya, two with Paid 12 pounds buttons, and Mark everyone attended — Everyone in the session, with the marks you make at the door and the money.

At the door. Attended, No show, or Cancel their place for each person, and Mark everyone attended at the end. Take payment from the person's row; it lands in your takings like any booking.
Add someone. A customer by email (an existing one is found, never made twice), or booking for someone else by name. A class pass they hold is used by itself. When the session is full, Add anyway makes room for one more.
Change the class. A new day, time or teacher moves everyone booked and emails them the new time. Places can grow but never below the people already in.
Cancel the whole class. Everyone is emailed, pass credits and vouchers go back, and the panel lists who paid so you can refund them in your Stripe account.

Class passes

A class pass is a package: under Your shop, Sell more, Packages, make one for the class or for Any class, sell it on your booking page or at the desk, and each place booked comes off it. A package for a single service is never spent on a class, and a class pass is never spent on a one-to-one. A cancelled place gives the credit back; a no-show keeps it spent.

Setting it up

Classes are part of Pro. Open Your shop (it takes your business's word, so it might say Your studio), choose What you sell, then under Classes press Add a class and timetable it.

Open What you sell

In the FullDiary app, a session is a block in the diary with a class screen behind it for checking people in and taking payment; adding or changing a timetable is on the website for now.

Questions people ask

Can a customer book two places?: One place per booking. To bring a friend they book a second place in their friend's name with Booking for someone else, or the friend books their own.
What happens if two people go for the last place at once?: One gets it. The database decides at the moment of booking, so a class with 12 places never holds 13 unless you press Add anyway yourself.
Can I take a deposit for a class?: Yes. A class pays like any service: nothing, a deposit or in full, by card through your own Stripe account, and the place is held for 30 minutes while they pay.
Which plan is it on?: Classes are part of Pro, at 9.99 pounds a month a person. Sessions already booked keep running if you ever leave Pro.